Returns & Refund Policy

We have a 30-day return policy for eligible items. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, uninstalled, undamaged, and in the same condition that you received it. It must also be returned in its original packaging where possible. You will need your receipt or proof of purchase.

To start a return, please contact us at sales@automotive-supplies.biz.

Please do not send items back to us without contacting us first. Items returned without prior approval may not be accepted.

If your return is accepted, we will provide instructions on how and where to send your item. Return shipping costs may be the responsibility of the customer unless the item is faulty, damaged, or incorrect.

You can contact us with any returns questions at sales@automotive-supplies.biz.

Damages, Faults, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, printed incorrectly, or you have received the wrong item, please contact us immediately at sales@automotive-supplies.biz.

Please include your order number, a description of the issue, and clear photos where possible. We will review the issue and arrange a replacement, refund, or other suitable solution where appropriate.

Custom, Printed, and Made-to-Order Products

Many of our products are printed, cut, customised, or made to order.

Custom-made, personalised, bespoke, or made-to-order items cannot be returned or refunded unless they are faulty, damaged, incorrectly supplied, or not as described.

This includes, but is not limited to:

• Custom printed stickers
• Vehicle graphics
• Decals
• Bespoke vinyl graphics
• Personalised designs
• Made-to-order kits
• Products produced to a specific size, colour, design, or customer requirement

Please check all details carefully before placing your order, including sizes, colours, wording, quantities, and design requirements.

Artwork, Design Work, and Order Cancellations

If you place an order that requires artwork, design work, file setup, proofing, or visual preparation, we may begin this work before the product is printed or produced.

This charge covers time spent creating, preparing, amending, or setting up artwork for your order. The remaining balance, if any, may be refunded depending on the stage of the order.

Once production, printing, cutting, or manufacturing has started, the order may not be cancellable unless we agree otherwise.

Colours, Sizing, and Application

Please note that colours displayed on screens may vary depending on the device, screen settings, lighting, and material finish.

Small colour variations may occur between digital previews and the finished printed product.

Unless the item is faulty or incorrectly supplied, we cannot accept returns due to minor colour differences, incorrect measurements supplied by the customer, or issues caused during installation or application.

We are not responsible for problems caused by incorrect surface preparation, unsuitable application conditions, poor installation, or customer error during fitting.

Non-Returnable Items

We cannot accept returns for:

• Custom-made or personalised products, unless faulty or incorrect
• Made-to-order printed graphics, unless faulty or incorrect
• Items that have been applied, installed, used, damaged, or altered
• Items returned in an unsaleable condition
• Sale or clearance items, unless faulty
• Gift cards, where applicable

Exchanges

If you need a different item, size, colour, or design, please contact us first.

For eligible non-custom items, the fastest way to receive the correct item is usually to return the original product once approved and place a separate order for the replacement.

Custom-made or printed items cannot usually be exchanged unless they are faulty, damaged, incorrectly supplied, or not as described.

Cancellation Rights

For standard, non-custom products, you may have the right to cancel your order within 14 days of receiving your goods.

However, this right does not usually apply to goods that are made to your specification, personalised, customised, printed to order, or otherwise produced specifically for you.

If artwork, design work, file setup, or proof preparation has already started before cancellation, the cost of this work may be deducted from any refund.

Once production has started on a custom or made-to-order item, the order may not be cancellable unless we agree otherwise.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or card provider to process and show the refund in your account.

If more than 15 business days have passed since we approved your refund, please contact us at sales@automotive-supplies.biz.